Order and delivery

We strive to deliver your package as quickly and efficiently as possible. That is why we make a number of promises about delivery that you can always confront us with.

• We will ship your package the same day if it is ordered and paid for before 8 p.m.
• Is a product out of stock? Then this will always be clearly stated on the website. It is only possible to reorder if we are sure that the product will be back in stock.
• After we have given the package to the carrier, you can always track your order with a track and trace code.
• We currently ship with PostNL, SEUR and their partners. That is why we always guarantee the best and most reliable delivery.

Do you have questions about your order or is your delivery not going as it should? Please feel free to contact us so that we can solve it together.

ZeroWater-EU
Herenweg 15
3602AM Maarssen
The Netherlands
+31 (0)88 0034 140

Cancelations

What should I do if I want to cancel an order? When canceling an order, always contact us by phone on +31 (0)88 0034 140.

Postage costs

Based on the shipping country, our shipping rates and the free shipping from amount differ. Check the table below to see when your package will be shipped for free.

	postage costs	free shipping from	PostNL	DPD	Seur
Andorra	€6.57	€75.00	Yes	No	Yes
Belgium	€5.74	€50.00	Yes	Yes	Yes
Bosnia Her.	€ 21.45	€ 150.00	No	Yes	Yes
Bulgaria	€ 12.36	€100.00	Yes	No	Yes
Denmark	€6.57	€75.00	Yes	Yes	Yes
Germany	€5.74	€50.00	Yes	Yes	Yes
Estonia	€ 10.70	€100.00	Yes	No	Yes
Finland	€ 12.36	€100.00	Yes	No	Yes
France	€5.74	€50.00	Yes	Yes	Yes
Greece	€ 12.36	€100.00	Yes	No	Yes
Hungary	€6.57	€75.00	Yes	No	Yes
Ireland	€6.57	€75.00	Yes	No	Yes
Iceland	€ 21.45	€ 150.00	No	Yes	Yes
Italy	€5.74	€50.00	Yes	No	Yes
Croatia	€ 10.70	€100.00	Yes	No	Yes
Latvia	€ 10.70	€100.00	Yes	No	Yes
Lichtenstein	€ 21.45	€ 150.00	Yes	Yes	Yes
Lithuania	€ 10.70	€100.00	Yes	No	Yes
Luxembourg	€5.74	€50.00	Yes	Yes	Yes
Malta	€ 21.45	€ 150.00	Yes	No	No
Monaco	€ 21.45	€ 150.00	Yes	No	Yes
The Netherlands	€5.74	€50.00	Yes	Yes	Yes
Norway	€ 21.45	€ 150.00	Yes	Yes	No
Austria	€5.74	€50.00	Yes	Yes	Yes
Poland	€6.57	€75.00	Yes	No	Yes
Portugal	€3.26	€ 25.00	Yes	No	Yes
Romania	€ 12.36	€100.00	Yes	No	Yes
Serbia	€ 21.45	€ 150.00	No	Yes	Yes
Slovenia	€6.57	€75.00	Yes	No	Yes
Slovakia	€6.57	€75.00	Yes	No	Yes
Spain	€3.26	€ 25.00	Yes	No	Yes
Czech Republic	€5.74	€50.00	Yes	No	Yes
Sweden	€ 10.70	€100.00	Yes	Yes	Yes
Switzerland	€ 21.45	€ 150.00	Yes	Yes	No

The free shipping amount only applies if we are allowed to choose the carrier. If you want to choose the carrier yourself, a small amount of additional costs will be associated with this.