Frequently Asked Questions

We strive to deliver your package as quickly and efficiently as possible. What can you expect from us when you buy a product from us:

When will the package be shipped?
Shipment the same day. We can ship your package the same day if it is ordered and paid for before 8 p.m.

What happens when a product is not in stock?
Product not in stock. When a product is not in stock, this will be clearly stated on the product page. It is only possible to reorder the product when we have the product back in stock. This so that it is always clear when we will send your package

Can I track my order?
After we have given your package to our carrier, you will receive a track and trace code. In this way you can track your order and adjust your delivery date and address if necessary.

Who is the transport partner of the package?
We currently ship with PostNL and their local partners. We have a very good relationship with PostNL and trust them completely with our delivery. If something does not go as planned, please let us know so that we can resolve it as soon as possible.

Do I receive a water filter when I buy a water jug?
Yes. You get a free ZeroWater filter when you buy a water pitcher. We think it is important that you can get started right away with clean and pure water.

How many liters of water can I filter with one filter?
This depends on the amount of TDS (Total Dissolved Solids) in the tap water. A filter can be used longer if you have a low amount of TDS. Curious about the TDS in your tap water? We are happy to measure it for you.

My water tastes weird, what happened?
Your water can taste strange when the filter is ‘done’. That is why you must replace it in time. But you can also avoid this with a TDS meter. Does the TDS meter say more than ‘006’? Then you must replace your filter immediately.

Do I have to flush the filter after receipt?
No, this is not necessary. At ZeroWater, we flush the filters ourselves before we send them to you. As a result, your filter may be slightly damp after opening your package.

How can I become a seller?
Contact us via the contact page to get in touch with us.